Shipping policy

At Echelon, each piece is produced in limited batches of 25 to maintain a high level of quality and consistency. We use our own fabrics and carefully oversee production to ensure every item meets our standards.

Because of this batch-based process, orders are not mass-produced and may require additional time before dispatch. Once a batch is completed, orders are shipped out promptly.

We appreciate your patience — this approach allows us to prioritise quality over quantity.

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• Production time: Dependent on current batch progress

• Shipping time: Calculated at checkout based on location

You will receive a confirmation once your order has been dispatched.

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We offer a 14-day return policy from the date of delivery.

To be eligible for a return:

• Items must be unworn and in original condition

• Items must be returned within 14 days of delivery

Please note:

• Custom or personalised items may not be eligible for return unless faulty

• Customers are responsible for return shipping costs unless the item is defective

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If your item arrives damaged or incorrect, please contact us as soon as possible and we will resolve the issue promptly.